Frequently Asked Questions

A few simple answers

How do I register on your website?
To register, click the "My Account" button at the top of the homepage. Fill in the required fields such as, email address, and verification code sent to your email, then click "Submit.
Do I need to verify my email address?
Yes, a verification email will be sent to the address you provided. Follow the link in the email to complete the registration process.
Is registration free?
Yes, registering on our website is completely free. You can also unsubscribe at your convenience.
Why am I unable to register?
Ensure that you’ve entered valid information (e.g., email address) and meet any age or eligibility requirements. If issues persist, contact our support team.

What payment methods do you accept?
We accept most major credit cards, debit cards, and PayPal.
Do you offer international shipping?
yes, we provide free shipping to the USA and Canada
How long does shipping take?
Shipping typically takes 5-8 days for domestic shipped orders within US. And 8-15 days for international shipped orders.
Can I get shipping updates on my order?
Yes! Once your order is shipped, we’ll send you an email with a tracking link to follow your package.

What is your return policy?
We accept returns within 60 days of delivery. Items must be unused, with original packaging. For more details, visit our Returns Policy Page.
How do I request a refund?
Contact us at info@yanachi.store with your order number and reason for the refund. We’ll assist you promptly.